Supervisor, Field Service
Description
Role Summary
The Supervisor FieldService is responsible for supporting the growth of the system by assuringcustomers receive the highest level of quality service during installation andrepair of all Cox communications products and developing and implementing strategicplans to achieve department goals regarding the acquisition and service ofcustomers. Coordinate with all functional departments (both corporate andsystem) regarding the optimization of overall business efforts.
Primary Responsibilitiesand Essential Functions
Supervises theperformance of Universal Home Technicians (UHTs) for a designated geographiclocation including installation and servicing of residential/commercial video(core and digital), high-speed internet, telephone services, and home securitysystems. Assures the delivery of the highest quality services to endusers, establishes and maintains standards for satisfaction of the end users.
Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals.
Assures company compliance with safety regulations while promoting safety awareness among employees.
Manages the field service operation to ensure that both short and long term operation objectives and financial goals are met.
Establishes budgets and forecasts; assures operating costs remain within the approved budget.
Assures inventory control and maintenance by rendering vehicle, tools and material checks on field service representatives.
Performs other duties as required.
Qualifications
Minimum
3
years' experience in Telecommunications related field (Field Operations or Network Operations). Certification is required in some areas
Willingness to work a flexible schedule and to attend other meetings outside this schedule as required.
PC experience required
Proven strong leadership skills and abilities.
Excellent oral and written communication skills.
Valid driver's license, good driving record required.
Preferred
AS/AA or BS/BA degree in related discipline strongly desired
3 years supervisory experience in a services industry preferred, or similar experience
2
years in residential Home Security installation/service
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
Organization:
Cox Communications, Inc.
Primary Location:
US-LA-Baton Rouge-7401 Florida Blvd
Employee Status:
Regular
Job Level:
Team Leader
Shift:
Day Job
Travel:
Yes, 25 % of the Time
Schedule:
Full-time
Unposting Date:
2017-08-07
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Role Summary
The Supervisor FieldService is responsible for supporting the growth of the system by assuringcustomers receive the highest level of quality service during installation andrepair of all Cox communications products and developing and implementing strategicplans to achieve department goals regarding the acquisition and service ofcustomers. Coordinate with all functional departments (both corporate andsystem) regarding the optimization of overall business efforts.
Primary Responsibilitiesand Essential Functions
Supervises theperformance of Universal Home Technicians (UHTs) for a designated geographiclocation including installation and servicing of residential/commercial video(core and digital), high-speed internet, telephone services, and home securitysystems. Assures the delivery of the highest quality services to endusers, establishes and maintains standards for satisfaction of the end users.
Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals.
Assures company compliance with safety regulations while promoting safety awareness among employees.
Manages the field service operation to ensure that both short and long term operation objectives and financial goals are met.
Establishes budgets and forecasts; assures operating costs remain within the approved budget.
Assures inventory control and maintenance by rendering vehicle, tools and material checks on field service representatives.
Performs other duties as required.
Qualifications
Minimum
3
years' experience in Telecommunications related field (Field Operations or Network Operations). Certification is required in some areas
Willingness to work a flexible schedule and to attend other meetings outside this schedule as required.
PC experience required
Proven strong leadership skills and abilities.
Excellent oral and written communication skills.
Valid driver's license, good driving record required.
Preferred
AS/AA or BS/BA degree in related discipline strongly desired
3 years supervisory experience in a services industry preferred, or similar experience
2
years in residential Home Security installation/service
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
Organization:
Cox Communications, Inc.
Primary Location:
US-LA-Baton Rouge-7401 Florida Blvd
Employee Status:
Regular
Job Level:
Team Leader
Shift:
Day Job
Travel:
Yes, 25 % of the Time
Schedule:
Full-time
Unposting Date:
2017-08-07
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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