Information technology technical support specialist 2-3
Company Name:
Louisiana Department of State Civil Service
Job Title: INFORMATION TECHNOLOGY TECHNICAL SUPPORT SPECIALIST 2-3
Agency: Revenue-Office of Revenue
Opening Date: Fri. 09/12/14
Closing Date/Time: Mon. 09/22/14 11:59 PM Central Time
State Salary Range: $18.83 - $37.48 hourly
$3,264.00 - $6,497.00 monthly
Agency Hiring Range: Min: Max:
Job Type: Classified
Location: Baton Rouge, Louisiana
Print Job Information-Apply
QualificationsBenefitsSupplemental Questions
MINIMUM
Qualifications:
A baccalaureate degree plus three years of professional level experience in information technology or electrical engineering.
SUBSTITUTIONS:
Experience or training in information technology or electronic technician work will substitute for the required college training on the basis of twelve months of experience/training for two years of college.
An associate degree in computer science will substitute for the baccalaureate degree.
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
A master's degree in the above fields will substitute for one year of the required experience.
Specialized degrees will substitute for a maximum of one year of the required experience.
NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies:the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the North Central Association of Colleges and Schools; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Supplemental Information:
This vacancy is located within the Louisiana Department of Revenue - Information Technology Division.
This posting may be used to fill vacancies in other divisions or units in the Department of Revenue within 90 days of closing.
Vacancy Information:
This position may be filled as either a Probational or a Job Appointment (open to all qualified applicants); a Promotion (open to all statewide classified and Agencywide permanent status employees); or by Detail to Special Duty.Current permanent status, classified employees may be required to accept a Probational appointed if selected.If filled as a Job Appointment, there is a possibility that this position may be converted to a Probational Appointment should funding become available.
This position is located in East Baton Rouge Parish,Louisiana.Applicants must select this parish on their application to indicate that they are available to work in the parish of this vacancy.
This positionisin aCareer Progression Group (CPG) and is advertised as a 2 and 3. Only one vacancy exists and the level at which the vacancy is filled will be determined by the qualifications of the candidate selected.The maximum salary for the highest level of this position, Information Technology Technical Support Specialist 3, is $40.10 per hour / $83,408.00 per year.
A criminal background check may be required of all selected applicants. If you are selected for an interview, you must submit to a criminal background check as a condition of employment.
Applications will be rejected if the applicant fails to meet the minimum qualifications, submits an incomplete application or fails to apply by the closing date of the announcement.Resumeswillnot be accepted in lieu of an application listing complete work experience and education.
Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application if possible. The transcripts can be added as an attachment to your online application or may be sent via email, fax, mail or hand delivery using the contact information below.The selected candidate will be required to submit original documentation upon hire.
If you are applying for a position which requires a baccalaureate and/or master's degree you may apply 90 days prior to receipt of your degree however the effective date of the appointment cannot be prior to your graduation date.Please contact the HR representative listed below to ensure that your application is accepted as eligible.
Applicants are encouraged to click on the Apply link above and complete an electronic application.
Responsibilities and/or Preferences:
This position delivers advanced level information technology technical support services essential to the ongoing operation and security of the systems and data hosted by the Louisiana Department of Revenue (LDR).Duties and responsibilities are comprehensive and diverse, having a department-wide impact on all systems and users.Reporting to the Senior Information Security Officer, this position has a security and compliance focus with the following major areas of responsibility:(1) Provides technical support services for the systems, applications, and databases utilized by the IT Security and Compliance section; (2) Provides enterprise system and network administration services for the systems administered by the IT Security and Compliance section; (3) Proactively works to ensure the security and integrity of LDR's enterprise systems and data; and (4) Proactively works to ensure LDR's compliance with internal and external security guidelines.The responsibilities of this position have daily direct impact on the security and accessibility of the Department's expanding inventory of critical business systems, applications, and data.
Preference may be given to candidates who attach, fax, or email their transcript(s) when their application is submitted.
ExamRequired:
No Civil Service test scoreis required in order to be considered for this vacancy.
Applicants can check the status of their application at any time by selecting the 'Application Status' link after logging into their account. Below are the most common status messages and their meanings.
Application Status Message
What it Means
Application received
Your application has been submitted successfully.
Checking for required test score
We are making sure you have an active, passing score for the required written test.
Evaluating experience
Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for the position.
Eligible for consideration
You are among a group of applicants who MAY be selected for the position.
Referred to hiring manager for review
Your application has been delivered to the hiring manager. You may or may not be called for an interview.
Position filled
Someone has been selected for the position.
Position cancelled
The agency has decided not to fill the position.
There is no guarantee that everyone who applies to this posting will be interviewed. The hiring supervisor/manager has 90 days from the closing date of the announcement to make a hiring decision.Specific information about this job will be provided to you in the interview process, should you be selected.
Contact Information:
Louisiana Department of Revenue
Human Resources Division
PO Box 66378
Baton Rouge, LA 70896
Heather Strickland
heather.
Louisiana Department of Revenue is an Equal Opportunity Employer.
Job Concepts:
Function of Work:
To participate in the installation, maintenance, and administration of complex software/hardware having department-wide impact in the areas of systems software/hardware, database software, or network software/hardware for (LAN/WAN/enterprise) system support.
Level of Work:
Advanced.
Supervision Received:
General supervision from higher-level Information Technology Technical Support personnel.
Supervision Exercised:
May exercise functional supervision over Information Technology Technical Support personnel.
Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)
Job Distinctions:
Differs from Information Technology Technical Support Specialist 1 by the completion of basic formal training in systems programming, database, or network management skills and by the presence of independent performance.
Differs from Information Technology Technical Support Specialist 3 by absence of responsibility for coordination of multi-areas of software/hardware support and assignment as primary advisor to vendors and users in designated systems areas.
Examples of Work:
SYSTEMS SOFTWARE:
Performs highly complex tasks in the installing, customizing, migrating, maintaining, debugging, and troubleshooting of operating systems, vendor-supplied software/hardware; designs, develops, and installs in-house software to enhance usability or to remove hardware-specific dependence.
Evaluates applications programs to determine the most effective use of resources to meet agency needs; writes systems job control language; assists applications programmers in debugging programs.
Recommends uses, writes, and documents systems procedures for users, application programmers, and operators.
Installs vendor-supplied software; trains users and operators in using new system/network software; identifies and corrects problems in vendor-supplied packages; contacts vendors when necessary to debug or modify vendor-supplied software.
Advises programmers, end-users, and operators in using and operating all system resources optimally, resolving problems, and otherwise providing support on an on-going basis.
Assists senior systems programmers or network analysts in determining priorities and methods of software/hardware installation.
Monitors and evaluates systems or network performance using technical skills attained through formal training and experience.
DATABASE:
Performs highly complex tasks in the installing, customizing, migrating, maintaining, debugging, and troubleshooting of database management systems (DBMS) software.
Reviews, evaluates, and recommends the purchase of software products to augment or enhance the capabilities and performance of the database management system software.
Coordinates database management system performance management including the monitoring of hardware configuration, software configuration (DBMS and operating system), database design, application system design, application programs, and areas of resource contention.
Employs various monitoring tools such as hardware and software monitors and DBMS models in evaluating and optimizing database efficiency and performance.
Evaluates and recommends changes to the database environment based on analysis of the monitoring effort.
Oversees the physical and logical database design including physical file characteristics, backup and recovery requirements, security requirements, and physical space requirements dictated by the database design.
Recommends and evaluates additional software based on the analysis of available software and DBMS requirements.
Audits the database to insure data integrity, detection of missing data, late transaction reporting, and untimely error correction.
Implements and maintains database security, maintenance utilities, and documentation.
Provides technical support for applications personnel, performs database administration, and establishes database standards and procedures.
NETWORK SUPPORT:
Assists in analyzing and diagnosing network (LAN/WAN/enterprise) performance problems.
Builds and maintains configuration data on all components in the network (LAN/WAN/enterprise).
Supports the remote distribution and maintenance of the system and application software throughout the network (LAN/WAN/enterprise).
Assists with backup/recovery and security functions in a complex network.
Designs, programs, implements, and maintains site-specific computer programs and/or subroutines required for effective implementation and support of the network (LAN/WAN/enterprise).
Supports the integration of workstation peripheral hardware (such as printers, modems, scanners, etc.) with operating systems and vendor-supplied or custom-developed software.
Installs and assists in customizing software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
Implements a communication system connecting the various components of an enterprise network.
Assists in consulting with vendors in the evaluation of software and hardware used in the management of the enterprise network.Estimated Salary: $20 to $28 per hour based on qualifications.
Louisiana Department of State Civil Service
Job Title: INFORMATION TECHNOLOGY TECHNICAL SUPPORT SPECIALIST 2-3
Agency: Revenue-Office of Revenue
Opening Date: Fri. 09/12/14
Closing Date/Time: Mon. 09/22/14 11:59 PM Central Time
State Salary Range: $18.83 - $37.48 hourly
$3,264.00 - $6,497.00 monthly
Agency Hiring Range: Min: Max:
Job Type: Classified
Location: Baton Rouge, Louisiana
Print Job Information-Apply
QualificationsBenefitsSupplemental Questions
MINIMUM
Qualifications:
A baccalaureate degree plus three years of professional level experience in information technology or electrical engineering.
SUBSTITUTIONS:
Experience or training in information technology or electronic technician work will substitute for the required college training on the basis of twelve months of experience/training for two years of college.
An associate degree in computer science will substitute for the baccalaureate degree.
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
A master's degree in the above fields will substitute for one year of the required experience.
Specialized degrees will substitute for a maximum of one year of the required experience.
NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies:the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the North Central Association of Colleges and Schools; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Supplemental Information:
This vacancy is located within the Louisiana Department of Revenue - Information Technology Division.
This posting may be used to fill vacancies in other divisions or units in the Department of Revenue within 90 days of closing.
Vacancy Information:
This position may be filled as either a Probational or a Job Appointment (open to all qualified applicants); a Promotion (open to all statewide classified and Agencywide permanent status employees); or by Detail to Special Duty.Current permanent status, classified employees may be required to accept a Probational appointed if selected.If filled as a Job Appointment, there is a possibility that this position may be converted to a Probational Appointment should funding become available.
This position is located in East Baton Rouge Parish,Louisiana.Applicants must select this parish on their application to indicate that they are available to work in the parish of this vacancy.
This positionisin aCareer Progression Group (CPG) and is advertised as a 2 and 3. Only one vacancy exists and the level at which the vacancy is filled will be determined by the qualifications of the candidate selected.The maximum salary for the highest level of this position, Information Technology Technical Support Specialist 3, is $40.10 per hour / $83,408.00 per year.
A criminal background check may be required of all selected applicants. If you are selected for an interview, you must submit to a criminal background check as a condition of employment.
Applications will be rejected if the applicant fails to meet the minimum qualifications, submits an incomplete application or fails to apply by the closing date of the announcement.Resumeswillnot be accepted in lieu of an application listing complete work experience and education.
Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application if possible. The transcripts can be added as an attachment to your online application or may be sent via email, fax, mail or hand delivery using the contact information below.The selected candidate will be required to submit original documentation upon hire.
If you are applying for a position which requires a baccalaureate and/or master's degree you may apply 90 days prior to receipt of your degree however the effective date of the appointment cannot be prior to your graduation date.Please contact the HR representative listed below to ensure that your application is accepted as eligible.
Applicants are encouraged to click on the Apply link above and complete an electronic application.
Responsibilities and/or Preferences:
This position delivers advanced level information technology technical support services essential to the ongoing operation and security of the systems and data hosted by the Louisiana Department of Revenue (LDR).Duties and responsibilities are comprehensive and diverse, having a department-wide impact on all systems and users.Reporting to the Senior Information Security Officer, this position has a security and compliance focus with the following major areas of responsibility:(1) Provides technical support services for the systems, applications, and databases utilized by the IT Security and Compliance section; (2) Provides enterprise system and network administration services for the systems administered by the IT Security and Compliance section; (3) Proactively works to ensure the security and integrity of LDR's enterprise systems and data; and (4) Proactively works to ensure LDR's compliance with internal and external security guidelines.The responsibilities of this position have daily direct impact on the security and accessibility of the Department's expanding inventory of critical business systems, applications, and data.
Preference may be given to candidates who attach, fax, or email their transcript(s) when their application is submitted.
ExamRequired:
No Civil Service test scoreis required in order to be considered for this vacancy.
Applicants can check the status of their application at any time by selecting the 'Application Status' link after logging into their account. Below are the most common status messages and their meanings.
Application Status Message
What it Means
Application received
Your application has been submitted successfully.
Checking for required test score
We are making sure you have an active, passing score for the required written test.
Evaluating experience
Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for the position.
Eligible for consideration
You are among a group of applicants who MAY be selected for the position.
Referred to hiring manager for review
Your application has been delivered to the hiring manager. You may or may not be called for an interview.
Position filled
Someone has been selected for the position.
Position cancelled
The agency has decided not to fill the position.
There is no guarantee that everyone who applies to this posting will be interviewed. The hiring supervisor/manager has 90 days from the closing date of the announcement to make a hiring decision.Specific information about this job will be provided to you in the interview process, should you be selected.
Contact Information:
Louisiana Department of Revenue
Human Resources Division
PO Box 66378
Baton Rouge, LA 70896
Heather Strickland
heather.
Louisiana Department of Revenue is an Equal Opportunity Employer.
Job Concepts:
Function of Work:
To participate in the installation, maintenance, and administration of complex software/hardware having department-wide impact in the areas of systems software/hardware, database software, or network software/hardware for (LAN/WAN/enterprise) system support.
Level of Work:
Advanced.
Supervision Received:
General supervision from higher-level Information Technology Technical Support personnel.
Supervision Exercised:
May exercise functional supervision over Information Technology Technical Support personnel.
Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)
Job Distinctions:
Differs from Information Technology Technical Support Specialist 1 by the completion of basic formal training in systems programming, database, or network management skills and by the presence of independent performance.
Differs from Information Technology Technical Support Specialist 3 by absence of responsibility for coordination of multi-areas of software/hardware support and assignment as primary advisor to vendors and users in designated systems areas.
Examples of Work:
SYSTEMS SOFTWARE:
Performs highly complex tasks in the installing, customizing, migrating, maintaining, debugging, and troubleshooting of operating systems, vendor-supplied software/hardware; designs, develops, and installs in-house software to enhance usability or to remove hardware-specific dependence.
Evaluates applications programs to determine the most effective use of resources to meet agency needs; writes systems job control language; assists applications programmers in debugging programs.
Recommends uses, writes, and documents systems procedures for users, application programmers, and operators.
Installs vendor-supplied software; trains users and operators in using new system/network software; identifies and corrects problems in vendor-supplied packages; contacts vendors when necessary to debug or modify vendor-supplied software.
Advises programmers, end-users, and operators in using and operating all system resources optimally, resolving problems, and otherwise providing support on an on-going basis.
Assists senior systems programmers or network analysts in determining priorities and methods of software/hardware installation.
Monitors and evaluates systems or network performance using technical skills attained through formal training and experience.
DATABASE:
Performs highly complex tasks in the installing, customizing, migrating, maintaining, debugging, and troubleshooting of database management systems (DBMS) software.
Reviews, evaluates, and recommends the purchase of software products to augment or enhance the capabilities and performance of the database management system software.
Coordinates database management system performance management including the monitoring of hardware configuration, software configuration (DBMS and operating system), database design, application system design, application programs, and areas of resource contention.
Employs various monitoring tools such as hardware and software monitors and DBMS models in evaluating and optimizing database efficiency and performance.
Evaluates and recommends changes to the database environment based on analysis of the monitoring effort.
Oversees the physical and logical database design including physical file characteristics, backup and recovery requirements, security requirements, and physical space requirements dictated by the database design.
Recommends and evaluates additional software based on the analysis of available software and DBMS requirements.
Audits the database to insure data integrity, detection of missing data, late transaction reporting, and untimely error correction.
Implements and maintains database security, maintenance utilities, and documentation.
Provides technical support for applications personnel, performs database administration, and establishes database standards and procedures.
NETWORK SUPPORT:
Assists in analyzing and diagnosing network (LAN/WAN/enterprise) performance problems.
Builds and maintains configuration data on all components in the network (LAN/WAN/enterprise).
Supports the remote distribution and maintenance of the system and application software throughout the network (LAN/WAN/enterprise).
Assists with backup/recovery and security functions in a complex network.
Designs, programs, implements, and maintains site-specific computer programs and/or subroutines required for effective implementation and support of the network (LAN/WAN/enterprise).
Supports the integration of workstation peripheral hardware (such as printers, modems, scanners, etc.) with operating systems and vendor-supplied or custom-developed software.
Installs and assists in customizing software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
Implements a communication system connecting the various components of an enterprise network.
Assists in consulting with vendors in the evaluation of software and hardware used in the management of the enterprise network.Estimated Salary: $20 to $28 per hour based on qualifications.
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