Information technology technical support specialist 1/2/3
Company Name:
Louisiana Department of State Civil Service
Job Title: INFORMATION TECHNOLOGY TECHNICAL SUPPORT SPECIALIST 1/2/3
Agency: LWC-Office of Occupational Information Services
Opening Date: Mon. 07/07/14
Closing Date/Time: Sat. 07/12/14 11:59 PM Central Time
State Salary Range: $18.51 - $32.74 hourly
$1,480.50 - $2,619.23 biweekly
$3,207.75 - $5,675.00 monthly
$38,493.00 - $68,100.00 annually
Agency Hiring Range: Min: Max:
Job Type: Classified
Location: Baton Rouge, Louisiana
Print Job Information-Apply
QualificationsBenefitsSupplemental Questions
MINIMUM
Qualifications:
A baccalaureate degree plus two years of professional level experience in information technology or electrical engineering.
SUBSTITUTIONS:
Experience or training in information technology or electronic technician work will substitute for the required college training on the basis of twelve months of experience/training for two years of college.
An associate degree in computer science will substitute for the baccalaureate degree.
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
A master's degree in the above fields will substitute for one year of the required experience.
Specialized degrees will substitute for a maximum of one year of the required experience.
NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies:the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the North Central Association of Colleges and Schools; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Supplemental Information:
Information Technology Technical Support Specialist 1/2/3
Office of Occupational Information Services
I.S. Technical Support Section
Position Number:19254
Announcement Number: LWC-62946-07/07/2014
Technical Support:
LWC is seeking an experienced Information Technology Technical Support Specialist 1/2/3 for the IT Support Specialist #19254position.The ideal candidate will be considered a subject matter expert in desktop technologies and Microsoft operating systems.Vacancies may be filled from this recruitment as an IT Tech Support Specialist 1, 2, or 3 depending on the level of experience of the selected applicant.
Preferences will be given to candidates with the following:
Preferences:
A baccalaureate degree plus 3 years of professional level experience in information technology
CompTIA Network
and A
Certifications preferred but not required
Microsoft MCP or MCSE Certifications preferred but not required
2 years configuring, building and deploying desktop image builds utilizing either Microsoft Deployment Tools or Dell KACE
Day-to-day experience managing and creating tickets in help desk systems such as Remedy, Altiris, or CA Service Desk
Experience using remote troubleshooting and diagnostic tools such as VNC, RDP, etc.
Microsoft Certifications in relevant technologies preferred but not required
As part of a Career Progression Group, vacancies may be filled from this recruitment asan IT Technical Support Specialist 1/2/3 depending on the level of experience of the selected applicant. This position possesses a Special Entrance Rate (SER) with a minimum monthly salary of $3207.75 for the IT Technical Support Specialist 1. The maximum salary for theIT Technical Support Specialist 3is $6,951.00 monthly. Please refer to the Job Specifications tab located at the top of the LA Careers Current Job Opportunities page for specific information on salary ranges, minimum qualification requirements and job concepts for each level.
To apply for this vacancy, click on theApplylink above and complete an electronic application which can be used for this vacancy as well as future job opportunities.Resumes will not be accepted and should not be attached.
Submission of transcriptsby mail or emailis not required.
Applicants who are contacted for an interview and are qualifying for the position based on college training or receipt of a baccalaureate degreeshould make every effort to attach an official college transcript to their online application in LaCareers or be prepared to provide an official college transcript to verify credentials claimed at the time of the interview.
There is no guarantee that everyone who applies to this posting will be interviewed. The hiring supervisor/manager has 90 days from the closing date of the announcement to make a hiring decision.Specific information about this job will be provided to you in the interview process, should you be selected.
For further information about this vacancy contact:
LA WORKFORCE COMMISSION
Human Resources Division
Brittany Taylor, HR Analyst
P. O. Box 94094
Baton Rouge, LA70804-9094
Job Concepts:
Function of Work:
To perform assigned tasks of increasing complexity in the installation, maintenance, and administration of software/hardware having department-wide impact for systems, database, or network for (LAN/WAN/Enterprise) system support.
Level of Work:
Experienced.
Supervision Received:
General supervision from higher-level Information Technology technical support personnel.
Supervision Exercised:
May exercise functional guidance to lower level technical support personnel on a project basis.
Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)
Job Distinctions:
Differs from Information Technology Technical Support Analyst by the presence of systems software programming responsibilities.
Differs from higher level Technical Support jobs by the performance of tasks in the software, network, or database area, which are limited in scope and diversity, but which require general programming skills; also distinguished by formal training in systems software, network, or database programming.
Examples of Work:
SYSTEMS SOFTWARE:
Attends formal training in systems software programming; studies hardware configurations, operating systems designs, and software programming languages.
Monitors daily production runs for the technical support unit (i.e., disc backups, database verifications, statistics and reports).
Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.
Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.
Assists programmers and users in interfacing their application systems with system software packages, and in resolving program logic errors.
DATABASE:
Defines data elements; designs and implements logical and physical structures for databases; writes and compiles definitions and descriptions of data elements into dictionary form for use by professionals and users.
Designs and writes operating systems programs to support database use and management in applications programming; trains professionals and users in the system; documents programming efforts; updates dictionary and modifies database software.
Implements and maintains database security, maintenance utilities, and documentation.
Performs system programming language support in accessing and creation of databases.
NETWORK SUPPORT:
Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.
Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.
Compiles and maintains documentation of hardware and software configurations.
Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
Assists in implementing a communications system connecting the various components of an enterprise network.
Assists in monitoring performance and efficiency of an enterprise network.Estimated Salary: $20 to $28 per hour based on qualifications.
Louisiana Department of State Civil Service
Job Title: INFORMATION TECHNOLOGY TECHNICAL SUPPORT SPECIALIST 1/2/3
Agency: LWC-Office of Occupational Information Services
Opening Date: Mon. 07/07/14
Closing Date/Time: Sat. 07/12/14 11:59 PM Central Time
State Salary Range: $18.51 - $32.74 hourly
$1,480.50 - $2,619.23 biweekly
$3,207.75 - $5,675.00 monthly
$38,493.00 - $68,100.00 annually
Agency Hiring Range: Min: Max:
Job Type: Classified
Location: Baton Rouge, Louisiana
Print Job Information-Apply
QualificationsBenefitsSupplemental Questions
MINIMUM
Qualifications:
A baccalaureate degree plus two years of professional level experience in information technology or electrical engineering.
SUBSTITUTIONS:
Experience or training in information technology or electronic technician work will substitute for the required college training on the basis of twelve months of experience/training for two years of college.
An associate degree in computer science will substitute for the baccalaureate degree.
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
A master's degree in the above fields will substitute for one year of the required experience.
Specialized degrees will substitute for a maximum of one year of the required experience.
NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies:the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the North Central Association of Colleges and Schools; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Supplemental Information:
Information Technology Technical Support Specialist 1/2/3
Office of Occupational Information Services
I.S. Technical Support Section
Position Number:19254
Announcement Number: LWC-62946-07/07/2014
Technical Support:
LWC is seeking an experienced Information Technology Technical Support Specialist 1/2/3 for the IT Support Specialist #19254position.The ideal candidate will be considered a subject matter expert in desktop technologies and Microsoft operating systems.Vacancies may be filled from this recruitment as an IT Tech Support Specialist 1, 2, or 3 depending on the level of experience of the selected applicant.
Preferences will be given to candidates with the following:
Preferences:
A baccalaureate degree plus 3 years of professional level experience in information technology
CompTIA Network
and A
Certifications preferred but not required
Microsoft MCP or MCSE Certifications preferred but not required
2 years configuring, building and deploying desktop image builds utilizing either Microsoft Deployment Tools or Dell KACE
Day-to-day experience managing and creating tickets in help desk systems such as Remedy, Altiris, or CA Service Desk
Experience using remote troubleshooting and diagnostic tools such as VNC, RDP, etc.
Microsoft Certifications in relevant technologies preferred but not required
As part of a Career Progression Group, vacancies may be filled from this recruitment asan IT Technical Support Specialist 1/2/3 depending on the level of experience of the selected applicant. This position possesses a Special Entrance Rate (SER) with a minimum monthly salary of $3207.75 for the IT Technical Support Specialist 1. The maximum salary for theIT Technical Support Specialist 3is $6,951.00 monthly. Please refer to the Job Specifications tab located at the top of the LA Careers Current Job Opportunities page for specific information on salary ranges, minimum qualification requirements and job concepts for each level.
To apply for this vacancy, click on theApplylink above and complete an electronic application which can be used for this vacancy as well as future job opportunities.Resumes will not be accepted and should not be attached.
Submission of transcriptsby mail or emailis not required.
Applicants who are contacted for an interview and are qualifying for the position based on college training or receipt of a baccalaureate degreeshould make every effort to attach an official college transcript to their online application in LaCareers or be prepared to provide an official college transcript to verify credentials claimed at the time of the interview.
There is no guarantee that everyone who applies to this posting will be interviewed. The hiring supervisor/manager has 90 days from the closing date of the announcement to make a hiring decision.Specific information about this job will be provided to you in the interview process, should you be selected.
For further information about this vacancy contact:
LA WORKFORCE COMMISSION
Human Resources Division
Brittany Taylor, HR Analyst
P. O. Box 94094
Baton Rouge, LA70804-9094
Job Concepts:
Function of Work:
To perform assigned tasks of increasing complexity in the installation, maintenance, and administration of software/hardware having department-wide impact for systems, database, or network for (LAN/WAN/Enterprise) system support.
Level of Work:
Experienced.
Supervision Received:
General supervision from higher-level Information Technology technical support personnel.
Supervision Exercised:
May exercise functional guidance to lower level technical support personnel on a project basis.
Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)
Job Distinctions:
Differs from Information Technology Technical Support Analyst by the presence of systems software programming responsibilities.
Differs from higher level Technical Support jobs by the performance of tasks in the software, network, or database area, which are limited in scope and diversity, but which require general programming skills; also distinguished by formal training in systems software, network, or database programming.
Examples of Work:
SYSTEMS SOFTWARE:
Attends formal training in systems software programming; studies hardware configurations, operating systems designs, and software programming languages.
Monitors daily production runs for the technical support unit (i.e., disc backups, database verifications, statistics and reports).
Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.
Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.
Assists programmers and users in interfacing their application systems with system software packages, and in resolving program logic errors.
DATABASE:
Defines data elements; designs and implements logical and physical structures for databases; writes and compiles definitions and descriptions of data elements into dictionary form for use by professionals and users.
Designs and writes operating systems programs to support database use and management in applications programming; trains professionals and users in the system; documents programming efforts; updates dictionary and modifies database software.
Implements and maintains database security, maintenance utilities, and documentation.
Performs system programming language support in accessing and creation of databases.
NETWORK SUPPORT:
Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.
Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.
Compiles and maintains documentation of hardware and software configurations.
Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
Assists in implementing a communications system connecting the various components of an enterprise network.
Assists in monitoring performance and efficiency of an enterprise network.Estimated Salary: $20 to $28 per hour based on qualifications.
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