Information technology technical support specialist 3
Company Name:
Louisiana Department of State Civil Service
Job Title: INFORMATION TECHNOLOGY TECHNICAL SUPPORT SPECIALIST 3
Agency: DAF-Agriculture and Forestry
Opening Date: Tue. 05/06/14
Closing Date/Time: Sun. 05/11/14 11:59 PM Central Time
State Salary Range: $20.15 - $40.10 hourly
$3,493.00 - $6,951.00 monthly
Agency Hiring Range: Min: Max:
Job Type: Classified
Location: Baton Rouge, Louisiana
Print Job Information-Apply
QualificationsBenefitsSupplemental Questions
MINIMUM
Qualifications:
A baccalaureate degree plus three years of professional level experience in information technology or electrical engineering.
SUBSTITUTIONS:
Experience or training in information technology or electronic technician work will substitute for the required college training on the basis of twelve months of experience/training for two years of college.
An associate degree in computer science will substitute for the baccalaureate degree.
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
A master's degree in the above fields will substitute for one year of the required experience.
Specialized degrees will substitute for a maximum of one year of the required experience.
NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies:the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the North Central Association of Colleges and Schools; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Supplemental Information:
This position, #182947 is located in the Office of Management &Finance, Information Services.
Preference will be given to candidates who have Microsoft and VMware server management experience, and experience managing printing, DHCP, Active Directory, switches, and VPN in a medium to large multi-site enterprise.
This position may be filled by probationary appointmentor by promotion of classified employees ofLouisiana Department of Agriculture and Forestry serving with permanent status. Applicants who are not permanent employees of Louisiana Department of Agriculture and Forestry may be required to serve a newprobationary period.
No Civil Service test scored is required to be considered for this position.
To apply for this vacancy, click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities.
Applicants must provide a copy of theirofficial college transcript to Human Resources by the closing date of this job posting.Applicants with international degrees must provide an equivalency evaluation along with a copy of their official transcript to Human Resources. Copies of official transcripts may be submitted by fax, mail oras an attachment to your application. If a copy of your officialtranscript is not received by the closing date of this posting, your application willbe considered incomplete.
Resumes will not be accepted in lieu of completing the work experience sections of the application.
Interested applicants are strongly encouraged to apply online. If you are unable to apply for this vacancy online, you may mail or fax , your Civil Service application to the following address:
LDAF - Human Resources
Attn: Carla Bowman
P.O. Box 4172
Baton Rouge, LA 70821-4172
NOTE: When submitting a paper application, it is imperative that you use the latest revised Civil Service Application, which is available on the Department of Civil Service's website. Older versions of the Civil Service Application (SF10) will not be accepted and will be returned to you. You may download a Civil Service Applicationhere.All applications must be received OR postmarked by the closing date of this job posting. Applications received or postmarked after the closing date of this job posting will be rejected.
If submitting a paper application you must answer, print and submit the supplemental questions with your paper application or it will be considered incomplete.
All candidates for hire must submit to drug screening.
This agency participates in the E-Verify system for verification of citizenship and employment authorization.
Applicants can check the status of their application at any time by selecting the 'Application Status' link after logging into their account.Below are the most common status messages and their meanings.
Application Status Message
What it Means
Application received
Your application has been submitted successfully.
Checking for required test score
We are making sure you have an active, passing score for the required written test.
Evaluating experience
Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for the position.
Eligible for consideration
You are among a group of applicants who MAY be selected for the position.
Referred to hiring manager for review
Your application has been delivered to the hiring manager.You may or may not be called for an interview.
Position filled
Someone has been selected for the position.
Position cancelled
The agency has decided not to fill the position.
For further information about this vacancy contact:
Carla Bowman
.la.us
Job Concepts:
Function of Work:
To conduct the installation, maintenance, and administration of complex software/hardware that has department-wide impact in the areas of systems software/hardware, database software, or network software/hardware for (LAN/WAN/enterprise) system support; performing as consultant and advisor on particular areas of software/hardware, interfacing with vendors in problem resolution, and optimization; assisting in evaluation and recommendation of software and/or hardware.
Level of Work:
Advanced.
Supervision Received:
General from higher level Information Technology technical support personnel.
Supervision Exercised:
May exercise functional supervision over Information Technology technical support personnel.
Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)
Job Distinctions:
Differs from the lower level technical support jobs by the presence of responsibility for coordination of several specific areas of software/hardware for systems, database or network support that have agency-wide impact, involving project responsibility, performing as the primary technical advisor in the assigned systems area, the evaluation and recommendation of software/hardware products and greater vendor and user contact.
Differs from Information Technology Technical Support Consultant-DCL by the absence of project management duties, and designation as a Dual Career Ladder Job.
Examples of Work:
SYSTEMS SOFTWARE:
Evaluates and recommends the selection of vendor supplied software packages; recommends and prepares specifications for modifications and customization of purchased software.
Coordinates the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions (often requiring after-hours scheduling due to extensive availability requirements).
Coordinates the design, development, and installation of in-house software packages (or modifications to vendor packages) by designing work and specifications. Consults regularly with vendors concerning software and/or hardware problems, resolutions, and system and network performance.
Advises and consults with end-users, administrators, technical support personnel and management consultants, performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performance.
DATABASE:
Establishes departmental policy with regard to: data definition and data relationships, database design, database implementation, database operation, database security, and data accessibility.
Performs or supervises and directs personnel responsible for database planning and administration, the liaison between users and the database administrator, the establishment of database standards and procedures, database security, database documentation, and application technical support.
Coordinates dissemination of information regarding present and future database resource (personnel, software and hardware) requirements to senior and middle management.
Represents the department''s database activities in various user groups and other entities within and without state government.
Reviews and determines the feasibility and advisability of proposed additions and modifications to the database.
NETWORK SUPPORT:
Installs and customizes software and hardware in order to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and/or WANs, communications lines, etc.).
Supervises and directs the activities of network technicians in the installation, service, and performance analysis of all telecommunication equipment in the network.
Reviews and approves vendor charges for maintenance or repair services rendered.
Monitors network hardware resources through the implementation of a network inventory system.
Designs and implements a communications system connecting the various components of an enterprise network.
Consults with vendors in the evaluation of software and hardware used in the management of the enterprise network.
Consults with users on various requirements and participation in the enterprise network.
Monitors and evaluates performance and efficiency of an enterprise network.
Establishes and manages configuration data on network software and hardware components.
Develops strategy and recommends and documents standards and procedures for enterprise or local area network participation and functions.
Monitors all attached devices in a complex LAN environment, such as work stations, servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing performance problems, and performing load balancing.Estimated Salary: $20 to $28 per hour based on qualifications.
Louisiana Department of State Civil Service
Job Title: INFORMATION TECHNOLOGY TECHNICAL SUPPORT SPECIALIST 3
Agency: DAF-Agriculture and Forestry
Opening Date: Tue. 05/06/14
Closing Date/Time: Sun. 05/11/14 11:59 PM Central Time
State Salary Range: $20.15 - $40.10 hourly
$3,493.00 - $6,951.00 monthly
Agency Hiring Range: Min: Max:
Job Type: Classified
Location: Baton Rouge, Louisiana
Print Job Information-Apply
QualificationsBenefitsSupplemental Questions
MINIMUM
Qualifications:
A baccalaureate degree plus three years of professional level experience in information technology or electrical engineering.
SUBSTITUTIONS:
Experience or training in information technology or electronic technician work will substitute for the required college training on the basis of twelve months of experience/training for two years of college.
An associate degree in computer science will substitute for the baccalaureate degree.
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
A master's degree in the above fields will substitute for one year of the required experience.
Specialized degrees will substitute for a maximum of one year of the required experience.
NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies:the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the North Central Association of Colleges and Schools; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Supplemental Information:
This position, #182947 is located in the Office of Management &Finance, Information Services.
Preference will be given to candidates who have Microsoft and VMware server management experience, and experience managing printing, DHCP, Active Directory, switches, and VPN in a medium to large multi-site enterprise.
This position may be filled by probationary appointmentor by promotion of classified employees ofLouisiana Department of Agriculture and Forestry serving with permanent status. Applicants who are not permanent employees of Louisiana Department of Agriculture and Forestry may be required to serve a newprobationary period.
No Civil Service test scored is required to be considered for this position.
To apply for this vacancy, click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities.
Applicants must provide a copy of theirofficial college transcript to Human Resources by the closing date of this job posting.Applicants with international degrees must provide an equivalency evaluation along with a copy of their official transcript to Human Resources. Copies of official transcripts may be submitted by fax, mail oras an attachment to your application. If a copy of your officialtranscript is not received by the closing date of this posting, your application willbe considered incomplete.
Resumes will not be accepted in lieu of completing the work experience sections of the application.
Interested applicants are strongly encouraged to apply online. If you are unable to apply for this vacancy online, you may mail or fax , your Civil Service application to the following address:
LDAF - Human Resources
Attn: Carla Bowman
P.O. Box 4172
Baton Rouge, LA 70821-4172
NOTE: When submitting a paper application, it is imperative that you use the latest revised Civil Service Application, which is available on the Department of Civil Service's website. Older versions of the Civil Service Application (SF10) will not be accepted and will be returned to you. You may download a Civil Service Applicationhere.All applications must be received OR postmarked by the closing date of this job posting. Applications received or postmarked after the closing date of this job posting will be rejected.
If submitting a paper application you must answer, print and submit the supplemental questions with your paper application or it will be considered incomplete.
All candidates for hire must submit to drug screening.
This agency participates in the E-Verify system for verification of citizenship and employment authorization.
Applicants can check the status of their application at any time by selecting the 'Application Status' link after logging into their account.Below are the most common status messages and their meanings.
Application Status Message
What it Means
Application received
Your application has been submitted successfully.
Checking for required test score
We are making sure you have an active, passing score for the required written test.
Evaluating experience
Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for the position.
Eligible for consideration
You are among a group of applicants who MAY be selected for the position.
Referred to hiring manager for review
Your application has been delivered to the hiring manager.You may or may not be called for an interview.
Position filled
Someone has been selected for the position.
Position cancelled
The agency has decided not to fill the position.
For further information about this vacancy contact:
Carla Bowman
.la.us
Job Concepts:
Function of Work:
To conduct the installation, maintenance, and administration of complex software/hardware that has department-wide impact in the areas of systems software/hardware, database software, or network software/hardware for (LAN/WAN/enterprise) system support; performing as consultant and advisor on particular areas of software/hardware, interfacing with vendors in problem resolution, and optimization; assisting in evaluation and recommendation of software and/or hardware.
Level of Work:
Advanced.
Supervision Received:
General from higher level Information Technology technical support personnel.
Supervision Exercised:
May exercise functional supervision over Information Technology technical support personnel.
Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)
Job Distinctions:
Differs from the lower level technical support jobs by the presence of responsibility for coordination of several specific areas of software/hardware for systems, database or network support that have agency-wide impact, involving project responsibility, performing as the primary technical advisor in the assigned systems area, the evaluation and recommendation of software/hardware products and greater vendor and user contact.
Differs from Information Technology Technical Support Consultant-DCL by the absence of project management duties, and designation as a Dual Career Ladder Job.
Examples of Work:
SYSTEMS SOFTWARE:
Evaluates and recommends the selection of vendor supplied software packages; recommends and prepares specifications for modifications and customization of purchased software.
Coordinates the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions (often requiring after-hours scheduling due to extensive availability requirements).
Coordinates the design, development, and installation of in-house software packages (or modifications to vendor packages) by designing work and specifications. Consults regularly with vendors concerning software and/or hardware problems, resolutions, and system and network performance.
Advises and consults with end-users, administrators, technical support personnel and management consultants, performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performance.
DATABASE:
Establishes departmental policy with regard to: data definition and data relationships, database design, database implementation, database operation, database security, and data accessibility.
Performs or supervises and directs personnel responsible for database planning and administration, the liaison between users and the database administrator, the establishment of database standards and procedures, database security, database documentation, and application technical support.
Coordinates dissemination of information regarding present and future database resource (personnel, software and hardware) requirements to senior and middle management.
Represents the department''s database activities in various user groups and other entities within and without state government.
Reviews and determines the feasibility and advisability of proposed additions and modifications to the database.
NETWORK SUPPORT:
Installs and customizes software and hardware in order to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and/or WANs, communications lines, etc.).
Supervises and directs the activities of network technicians in the installation, service, and performance analysis of all telecommunication equipment in the network.
Reviews and approves vendor charges for maintenance or repair services rendered.
Monitors network hardware resources through the implementation of a network inventory system.
Designs and implements a communications system connecting the various components of an enterprise network.
Consults with vendors in the evaluation of software and hardware used in the management of the enterprise network.
Consults with users on various requirements and participation in the enterprise network.
Monitors and evaluates performance and efficiency of an enterprise network.
Establishes and manages configuration data on network software and hardware components.
Develops strategy and recommends and documents standards and procedures for enterprise or local area network participation and functions.
Monitors all attached devices in a complex LAN environment, such as work stations, servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing performance problems, and performing load balancing.Estimated Salary: $20 to $28 per hour based on qualifications.
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