Information technology technical support specialist 1, 2, 3
Company Name:
Louisiana Department of State Civil Service
Job Title: INFORMATION TECHNOLOGY TECHNICAL SUPPORT SPECIALIST 1, 2, 3
Agency: Louisiana Housing Corporation
Opening Date: Tue. 05/06/14
Closing Date/Time: Sun. 05/11/14 11:59 PM Central Time
State Salary Range: Depends on Qualifications
Agency Hiring Range: Min: Max:
Job Type: Classified
Location: Baton Rouge, Louisiana
Print Job Information-Apply
QualificationsBenefitsSupplemental Questions
MINIMUM
Qualifications:
A baccalaureate degree plus two years of professional level experience in information technology or electrical engineering.
SUBSTITUTIONS:
Experience or training in information technology or electronic technician work will substitute for the required college training on the basis of twelve months of experience/training for two years of college.
An associate degree in computer science will substitute for the baccalaureate degree.
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
A master's degree in the above fields will substitute for one year of the required experience.
Specialized degrees will substitute for a maximum of one year of the required experience.
NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies:the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the North Central Association of Colleges and Schools; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Supplemental Information:
Louisiana Housing Corporation has one vacancy.
This position participates in a Career Progression Group and may be filled from this recruitment as an Information Technology Technical Support Specialist 1 (TS 310), Information Technology Technical Support Specialist 2 (TS 312) or Information Technology Technical Support Specialist 3 (TS 313). The maximum salary for the Information Technology Technical Support Specialist 3 is $83,408. Please refer to the Job Specifications tab located at the top of the LA Careers Current Job Opportunities page for specific information on salary ranges, minimum qualification requirements and job concepts for each level.
There isNoCivil Service written test requirement. Anyone may apply.
It is the policy of theLouisiana Housing Corporationto conduct acriminal history checkon all new hires or any current employee changing positions including laterals, promotions, demotions and transfers.
Prospective employees may be subject topre-employment drug testing also.
All prospective new hires will be subject to employment eligibility verification via the federal government's E-verify system.
To apply for this vacancy, click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Although applying online through LA Careers is the preferred method, paper applications will still be accepted.Please Note: text resumes are not accepted for this job application process.
OLD VERSIONS OF THE PAPER APPLICATION WILL NOT BE ACCEPTED.
The current version of the paper application is available for download:
Paper applications should be mailed to:
Division of Administration
Attn: Human Resources
P.O. Box 94095
Baton Rouge, LA 70804
Paper applications must include supplemental questions and reference the following job number:LHC 050614 KA.Failure to follow these instructions may result in your application not being considered.
Applicants can check the status of their application at any time by selecting the 'Application Status' link after logging into their account. Below are the most common status messages and their meanings.
Application Status Message
What it Means
Application received
Your application has been submitted successfully.
Checking for required test score
We are making sure you have an active, passing score for the required written test.
Evaluating experience
Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for the position.
Eligible for consideration
You are among a group of applicants who MAY be selected for the position.
Referred to hiring manager for review
Your application has been delivered to the hiring manager. You may or may not be called for an interview.
Position filled
Someone has been selected for the position.
Position canceled
The agency has decided not to fill the position.
For further information about this posting, please contact:
Karlita Anderson, HR Specialist
Division of Administration/Office of Human Resources
Karlita.
Job Concepts:
Function of Work:
To perform assigned tasks of increasing complexity in the installation, maintenance, and administration of software/hardware having department-wide impact for systems, database, or network for (LAN/WAN/Enterprise) system support.
Level of Work:
Experienced.
Supervision Received:
General supervision from higher-level Information Technology technical support personnel.
Supervision Exercised:
May exercise functional guidance to lower level technical support personnel on a project basis.
Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)
Job Distinctions:
Differs from Information Technology Technical Support Analyst by the presence of systems software programming responsibilities.
Differs from higher level Technical Support jobs by the performance of tasks in the software, network, or database area, which are limited in scope and diversity, but which require general programming skills; also distinguished by formal training in systems software, network, or database programming.
Examples of Work:
SYSTEMS SOFTWARE:
Attends formal training in systems software programming; studies hardware configurations, operating systems designs, and software programming languages.
Monitors daily production runs for the technical support unit (i.e., disc backups, database verifications, statistics and reports).
Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.
Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.
Assists programmers and users in interfacing their application systems with system software packages, and in resolving program logic errors.
DATABASE:
Defines data elements; designs and implements logical and physical structures for databases; writes and compiles definitions and descriptions of data elements into dictionary form for use by professionals and users.
Designs and writes operating systems programs to support database use and management in applications programming; trains professionals and users in the system; documents programming efforts; updates dictionary and modifies database software.
Implements and maintains database security, maintenance utilities, and documentation.
Performs system programming language support in accessing and creation of databases.
NETWORK SUPPORT:
Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.
Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.
Compiles and maintains documentation of hardware and software configurations.
Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
Assists in implementing a communications system connecting the various components of an enterprise network.
Assists in monitoring performance and efficiency of an enterprise network.Estimated Salary: $20 to $28 per hour based on qualifications.
Louisiana Department of State Civil Service
Job Title: INFORMATION TECHNOLOGY TECHNICAL SUPPORT SPECIALIST 1, 2, 3
Agency: Louisiana Housing Corporation
Opening Date: Tue. 05/06/14
Closing Date/Time: Sun. 05/11/14 11:59 PM Central Time
State Salary Range: Depends on Qualifications
Agency Hiring Range: Min: Max:
Job Type: Classified
Location: Baton Rouge, Louisiana
Print Job Information-Apply
QualificationsBenefitsSupplemental Questions
MINIMUM
Qualifications:
A baccalaureate degree plus two years of professional level experience in information technology or electrical engineering.
SUBSTITUTIONS:
Experience or training in information technology or electronic technician work will substitute for the required college training on the basis of twelve months of experience/training for two years of college.
An associate degree in computer science will substitute for the baccalaureate degree.
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
A master's degree in the above fields will substitute for one year of the required experience.
Specialized degrees will substitute for a maximum of one year of the required experience.
NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies:the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the North Central Association of Colleges and Schools; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Supplemental Information:
Louisiana Housing Corporation has one vacancy.
This position participates in a Career Progression Group and may be filled from this recruitment as an Information Technology Technical Support Specialist 1 (TS 310), Information Technology Technical Support Specialist 2 (TS 312) or Information Technology Technical Support Specialist 3 (TS 313). The maximum salary for the Information Technology Technical Support Specialist 3 is $83,408. Please refer to the Job Specifications tab located at the top of the LA Careers Current Job Opportunities page for specific information on salary ranges, minimum qualification requirements and job concepts for each level.
There isNoCivil Service written test requirement. Anyone may apply.
It is the policy of theLouisiana Housing Corporationto conduct acriminal history checkon all new hires or any current employee changing positions including laterals, promotions, demotions and transfers.
Prospective employees may be subject topre-employment drug testing also.
All prospective new hires will be subject to employment eligibility verification via the federal government's E-verify system.
To apply for this vacancy, click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Although applying online through LA Careers is the preferred method, paper applications will still be accepted.Please Note: text resumes are not accepted for this job application process.
OLD VERSIONS OF THE PAPER APPLICATION WILL NOT BE ACCEPTED.
The current version of the paper application is available for download:
Paper applications should be mailed to:
Division of Administration
Attn: Human Resources
P.O. Box 94095
Baton Rouge, LA 70804
Paper applications must include supplemental questions and reference the following job number:LHC 050614 KA.Failure to follow these instructions may result in your application not being considered.
Applicants can check the status of their application at any time by selecting the 'Application Status' link after logging into their account. Below are the most common status messages and their meanings.
Application Status Message
What it Means
Application received
Your application has been submitted successfully.
Checking for required test score
We are making sure you have an active, passing score for the required written test.
Evaluating experience
Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for the position.
Eligible for consideration
You are among a group of applicants who MAY be selected for the position.
Referred to hiring manager for review
Your application has been delivered to the hiring manager. You may or may not be called for an interview.
Position filled
Someone has been selected for the position.
Position canceled
The agency has decided not to fill the position.
For further information about this posting, please contact:
Karlita Anderson, HR Specialist
Division of Administration/Office of Human Resources
Karlita.
Job Concepts:
Function of Work:
To perform assigned tasks of increasing complexity in the installation, maintenance, and administration of software/hardware having department-wide impact for systems, database, or network for (LAN/WAN/Enterprise) system support.
Level of Work:
Experienced.
Supervision Received:
General supervision from higher-level Information Technology technical support personnel.
Supervision Exercised:
May exercise functional guidance to lower level technical support personnel on a project basis.
Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)
Job Distinctions:
Differs from Information Technology Technical Support Analyst by the presence of systems software programming responsibilities.
Differs from higher level Technical Support jobs by the performance of tasks in the software, network, or database area, which are limited in scope and diversity, but which require general programming skills; also distinguished by formal training in systems software, network, or database programming.
Examples of Work:
SYSTEMS SOFTWARE:
Attends formal training in systems software programming; studies hardware configurations, operating systems designs, and software programming languages.
Monitors daily production runs for the technical support unit (i.e., disc backups, database verifications, statistics and reports).
Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.
Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.
Assists programmers and users in interfacing their application systems with system software packages, and in resolving program logic errors.
DATABASE:
Defines data elements; designs and implements logical and physical structures for databases; writes and compiles definitions and descriptions of data elements into dictionary form for use by professionals and users.
Designs and writes operating systems programs to support database use and management in applications programming; trains professionals and users in the system; documents programming efforts; updates dictionary and modifies database software.
Implements and maintains database security, maintenance utilities, and documentation.
Performs system programming language support in accessing and creation of databases.
NETWORK SUPPORT:
Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.
Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.
Compiles and maintains documentation of hardware and software configurations.
Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
Assists in implementing a communications system connecting the various components of an enterprise network.
Assists in monitoring performance and efficiency of an enterprise network.Estimated Salary: $20 to $28 per hour based on qualifications.
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