Family Support Coordinator
Habitat for Humanity of Greater Baton Rouge Habitat for Humanity of Greater Baton Rouge Baton Rouge, LA Baton Rouge, LA Full-time Full-time From $21 an hour From $21 an hour 22 hours ago 22 hours ago 22 hours ago The Family Services Support Coordinator is responsible for coordinating the applicant and cultivating relationships with families, volunteers and other partners.
Essential Duties and Responsibilities The Family Services Support Coordinator will build positive, supportive relationships with partner families.
The Family Services Support Coordinator will act as the primary point of contact for all partners in the homeownership program through at a minimum weekly contact, as well as written and verbal updates, warnings, and newsletters, clearly communicating expectations for those in the program while providing positive support to help partners succeed.
Maintains a thorough record of communication with partner families and homeowners, including current contact information.
Attends and participates in Partner Acceptance orientation meetings.
Manage partner family sweat equity, including scheduling, leading, tracking and monthly reporting.
The Family Services Support Coordinator will Identify and develop relationships with community organizations that offer services relevant to our partners and homeowners and be able to refer families to them as appropriate.
Develop partner and homeowner education program by creating curriculum and identifying community partners as experts who could or already do teach courses.
Plan, schedule, coordinate, advertise and staff all partner and homeowner education classes and budgeting one-on-ones; register partners and homeowners and ensure their completion of all mandatory classes.
Track partner and homeowner progress through all mandatory requirements, including financial plans as well as sweat equity, keeping in mind each milestone that allows the partner to progress to the next phase of the program, and update Family Services Manager regularly of issues related to partner progression in the program and/or successful completion of requirements.
Oversee Partner Mentoring program including community volunteer mentor recruitment and training, mentor/partner matching and relationship building (along with Family Selection Coordinator), and support of mentors through monthly tracking and as needed.
Develop and plan quarterly partner and homeowner celebrations including Hab-i-Blast, Halloween party, Christmas party, etc to include requesting community donations and support.
Conduct regular surveys to get partner family and homeowner feedback.
Help with partner selection as needed, including accepting applications, presenting information during applicant orientation meetings, and conducting Financial Reviews and/or Home Visits.
Be the point of contact for low income homeowners interested in our Critical Home Repair (CHR) program, determining basic criteria to receive an application through a series of questions in person and on the phone.
Provide CHR applications to interested individuals, accepting completed applications by the deadline provided, and processing applications to determine basic eligibility.
Schedule and attend initial home assessment of CHR applicants to discuss program requirements in coordination with a member of the construction staff who determines need for repairs.
Help construction staff to make contact with CHR partners as needed during the application, contracting and work completion phases.
Write denial, approval, and additional information request letters to CHR partners throughout the process.
Schedule and attend CHR contracting meeting to support the partner.
Recommend to Family Services Director appropriate changes/additions as needed to policies, procedures, and programs.
Education and Experience Bachelor's degree preferred.
1-2 years experience in housing, social services, nonprofit, AmeriCorps or similar preferred, especially working with low-income populations.
Excellent written and verbal communication skills including public speaking.
Strong planning and organizational skills including the ability to anticipate tasks, set priorities, meet deadlines, and function smoothly under strict deadlines and shifting priorities.
Ability to work well with diverse groups and individuals, reserving judgment and treating all individuals with respect including partners, applicants, volunteers, Board members and staff.
Knowledge of Microsoft Office, Database creation and management skills.
Job Type:
Full-time Pay:
From $21.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Weekends as needed Ability to commute/relocate:
Baton Rouge, LA 70806:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Duties and Responsibilities The Family Services Support Coordinator will build positive, supportive relationships with partner families.
The Family Services Support Coordinator will act as the primary point of contact for all partners in the homeownership program through at a minimum weekly contact, as well as written and verbal updates, warnings, and newsletters, clearly communicating expectations for those in the program while providing positive support to help partners succeed.
Maintains a thorough record of communication with partner families and homeowners, including current contact information.
Attends and participates in Partner Acceptance orientation meetings.
Manage partner family sweat equity, including scheduling, leading, tracking and monthly reporting.
The Family Services Support Coordinator will Identify and develop relationships with community organizations that offer services relevant to our partners and homeowners and be able to refer families to them as appropriate.
Develop partner and homeowner education program by creating curriculum and identifying community partners as experts who could or already do teach courses.
Plan, schedule, coordinate, advertise and staff all partner and homeowner education classes and budgeting one-on-ones; register partners and homeowners and ensure their completion of all mandatory classes.
Track partner and homeowner progress through all mandatory requirements, including financial plans as well as sweat equity, keeping in mind each milestone that allows the partner to progress to the next phase of the program, and update Family Services Manager regularly of issues related to partner progression in the program and/or successful completion of requirements.
Oversee Partner Mentoring program including community volunteer mentor recruitment and training, mentor/partner matching and relationship building (along with Family Selection Coordinator), and support of mentors through monthly tracking and as needed.
Develop and plan quarterly partner and homeowner celebrations including Hab-i-Blast, Halloween party, Christmas party, etc to include requesting community donations and support.
Conduct regular surveys to get partner family and homeowner feedback.
Help with partner selection as needed, including accepting applications, presenting information during applicant orientation meetings, and conducting Financial Reviews and/or Home Visits.
Be the point of contact for low income homeowners interested in our Critical Home Repair (CHR) program, determining basic criteria to receive an application through a series of questions in person and on the phone.
Provide CHR applications to interested individuals, accepting completed applications by the deadline provided, and processing applications to determine basic eligibility.
Schedule and attend initial home assessment of CHR applicants to discuss program requirements in coordination with a member of the construction staff who determines need for repairs.
Help construction staff to make contact with CHR partners as needed during the application, contracting and work completion phases.
Write denial, approval, and additional information request letters to CHR partners throughout the process.
Schedule and attend CHR contracting meeting to support the partner.
Recommend to Family Services Director appropriate changes/additions as needed to policies, procedures, and programs.
Education and Experience Bachelor's degree preferred.
1-2 years experience in housing, social services, nonprofit, AmeriCorps or similar preferred, especially working with low-income populations.
Excellent written and verbal communication skills including public speaking.
Strong planning and organizational skills including the ability to anticipate tasks, set priorities, meet deadlines, and function smoothly under strict deadlines and shifting priorities.
Ability to work well with diverse groups and individuals, reserving judgment and treating all individuals with respect including partners, applicants, volunteers, Board members and staff.
Knowledge of Microsoft Office, Database creation and management skills.
Job Type:
Full-time Pay:
From $21.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Weekends as needed Ability to commute/relocate:
Baton Rouge, LA 70806:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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