Program Support Specialist Customer Service & Call Center - Baton Rouge, LA at Geebo

Program Support Specialist

SummaryMiddle District of Louisiana, Baton Rouge, LA.
The selectee of this position serves as a Program Support Specialist.
You will be responsible for maintaining and implementing internal controls for all program areas.
In the absence of the Administrative Officer (AO), serves as the district's primary point of contact for administrative functions.
This job is open to Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.
Internal to an agencyCurrent federal employees of this agency.
Clarification from the agencyAgency Employee - You may apply if you are a current, permanent, competitive service employee of the Department of Justice or if you are a Career Transition AssistanceProgram (CTAP) eligible.
DutiesAs a Program Support Specialist at the GS-0301-12 level, some of your typical work assignments may include:
Working closely with the Administrative Officer (AO) on implementing processes for providing administrative services for the district's main and/or sub-office(s); Analyzing the district's financial obligations and expenditures to ensure compliance with USMS policies and procedures; Providing advice and assistance to management on HR matters and/or issues; Providing oversight of the property management program; and Assuring contractors are performing projects that have quality and timeliness measures in place.
The responsibilities described above are for the full performance level.
At the developmental grade levels, assignments may be of more limited scope, performed with less independent, and limited complexity.
Diversity, Equity, Inclusion, and Accessibility in the Federal Workforce.
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment.
To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
Requirements Conditions of EmploymentMust complete an initial online questionnaire and additional assessment(s).
Must pass a pre-employment security investigation and drug screening.
May be required to successfully complete a trial/probationary period.
Males born after 12-31-59 must be registered for Selective Service.
Must be a U.
S.
Citizen or National.
You must meet all qualification requirements by the closing date of this announcement.
Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).
Must be able to obtain and maintain a Public Trust background investigation.
QualificationsGS-12 TIME IN GRADE REQUIREMENTS:
Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.
One year at the GS-11 grade level is required to meet the time-in-grade requirements for the GS-12 grade level.
(Must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade.
No award SF-50 will be accepted).
You may qualify at the GS-0301-12 level, if you fulfill the following
Qualifications:
Specialized
Experience:
One year of specialized experience equivalent to the GS-11 grade level in the Federal service which includes1) Providing oversight of an office's administrative services in order to investigate, evaluate and resolve a variety of problems and/or conditions; 2) Monitoring a budget to ensure that funds are obligated; 3) Compiling, reviewing and analyzing report data for completeness and accuracy; and 4) Serving as a liaison between management and the human resources office in order to provide advice and assistance on HR matters.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE CANNOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
EducationThis job does not have an education qualification requirement.
Additional informationReasonable Accommodation Requests:
If you believe you have a disability (i.
e.
, physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application.
Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments.
Decisions on requests for Reasonable Accommodations are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments.
You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.
To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https:
//help.
usastaffing.
gov/Apply/index.
php?title=Reasonable_Accommodations_for_USA_Hire />Additional selections may be made from this announcement.
Applications will not be accepted if submitted using Government franked envelopes.
Males born after 12-31-59 must be registered or exempt from Selective Service (see https:
//www.
sss.
gov/RegVer/wfRegistration.
aspx).
/>Career Transition Assistance Program:
These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed.
To receive selection priority for this position, you must:
(1) meet CTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP eligibility.
For more information visit:
http:
//www.
opm.
gov/rif/employee_guides/career_transition.
asp />Relocation incentive may be authorized.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement.
Your qualifications will be evaluated based on your application materials (e.
g.
, resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Administration and Management Attention to Detail Customer Service Decision Making Financial Management Flexibility Integrity/Honesty Interpersonal Skills Learning Manages Resources Personnel and Human Resources Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork In order to be considered for this position, you must complete all required steps in the process.
In addition to the application and application questionnaire, this position requires an online assessment.
The online assessment measures critical general competencies required to perform the job.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Cheating on the online assessment may also result in your removal from consideration.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must submit a complete Application Package which includes:
1.
Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2.
Other supporting documents:
Cover Letter, optional College Transcript(s), if qualifying based on education Most recent SF-50, Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service) Copy of most recent performance appraisal Copy of SF-50 reflecting award received Career Transition Assistance Program(CTAP) documentation, if applicable (e.
g.
, Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.
) - If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
(https:
//help.
usastaffing.
gov/Apply/index.
php?title=Reasonable_Accommodations_for_USA_Hire)How to ApplyPlease read the entire announcement and all the instructions before you begin an application.
To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:
59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:
59PM (ET) on the announcement closing date.
After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system.
This message will be delivered to you both on screen and via email notification.
If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system.
Access to USA Hire is granted through your USAJOBS login credentials.
Be sure to review all instructions prior to beginning your USA Hire Assessments.
Click here for Computer System Requirements (https:
//help.
usastaffing.
gov/Apply/index.
php?title=USA_Hire_System_Requirements)Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time.
If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login).
There you will find a record of your application, the application status, and an option to Update Application.
This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account:
https:
//my.
usajobs.
gov/Account/Login.
All of your applications will appear on the Welcome page.
The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Agency contact information HQ STAFFINGPhone703-740-8105 Email email protected AddressUS Marshals Service 777 Florida Street Baton Rouge, LA 70801 USNext stepsBased on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.
The online assessments must be completed within 48 hours following the close of this announcement.
You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
Once your online application is submitted you will receive a confirmation notification by email.
Your application will be evaluated.
You will receive another notification about the status of your application.
We expect to make a job offer within 120 days after the closing date of this announcement.
Fair and TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required DocumentsTo apply for this position, you must submit a complete Application Package which includes:
1.
Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2.
Other supporting documents:
Cover Letter, optional College Transcript(s), if qualifying based on education Most recent SF-50, Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service) Copy of most recent performance appraisal Copy of SF-50 reflecting award received Career Transition Assistance Program(CTAP) documentation, if applicable (e.
g.
, Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.
) - If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
(https:
//help.
usastaffing.
gov/Apply/index.
php?title=Reasonable_Accommodations_for_USA_Hire) />How to ApplyPlease read the entire announcement and all the instructions before you begin an application.
To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:
59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:
59PM (ET) on the announcement closing date.
After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system.
This message will be delivered to you both on screen and via email notification.
If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system.
Access to USA Hire is granted through your USAJOBS login credentials.
Be sure to review all instructions prior to beginning your USA Hire Assessments.
Click here for Computer System Requirements (https:
//help.
usastaffing.
gov/Apply/index.
php?title=USA_Hire_System_Requirements)Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time.
If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login).
There you will find a record of your application, the application status, and an option to Update Application.
This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account:
https:
//my.
usajobs.
gov/Account/Login.
All of your applications will appear on the Welcome page.
The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Agency contact information HQ STAFFINGPhone703-740-8105 Email email protected AddressUS Marshals Service 777 Florida Street Baton Rouge, LA 70801 USNext stepsBased on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.
The online assessments must be completed within 48 hours following the close of this announcement.
You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
Once your online application is submitted you will receive a confirmation notification by email.
Your application will be evaluated.
You will receive another notification about the status of your application.
We expect to make a job offer within 120 days after the closing date of this announcement.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Recommended Skills Administration Attention To Detail Customer Service Decision Making Finance Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.

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