Business Systems Coordinator
Salary :
$38,126.
40 Annually Location :
Baton Rouge, LA Job Type:
Full Time Non-Exempt Job Number:
BSC2023 Department:
Information Technology Opening Date:
07/21/2023 Closing Date:
8/4/2023 4:
59 PM Central FLSA:
Exempt General Summary The Business Systems Coordinator works under the general direction of the Senior Business Systems Specialist.
The Business Systems Coordinator assist with the support and management of all organizational business software systems including ERP Systems, Document Management Systems, Reporting software, Microsoft Office Applications, Active Directory, and any other applicable software.
Work involves providing training assistance, participation in user group discussions, end user support, and business report generation; will perform additional work tasks for other departments as assigned by the Senior Business Systems Specialist.
Requirements and Job Specifications Education Required:
Graduation from an accredited 4 year college or university Area of Study (major) Required:
IT/information systems, business administration, or a related field such as economics, finance, accounting, computer science, or mathematics Certification(s) Required:
N/A Preferred:
Microsoft or similarly accredited job-related certification License(s) Required:
Valid LA driver's license.
Years Relevant Work
Experience:
Two (2) years of relevant business systems experience to include IT systems and software.
Equivalent combination of education and experience will be considered.
Knowledge, Skills and Abilities:
Knowledge of modern business and data systems analysis and processing concepts, techniques, and operating principles Knowledge of relevant functional area business, accounting and record keeping practices of municipal government Knowledge of and experience with Microsoft operating and business systems to include design, research, configuration, and implementation Knowledge of Active Directory High in customer service and the ability to deal with the public with tact and courtesy Skill in introductory training & instruction of end users Skill in organizing and integrating information from a variety of sources Skill in use of database applications Excellent attention to detail Strong communication and interpersonal skills Ability to identify, evaluate, and solve technical problems Ability to communicate effectively both orally & in writing to individual and groups Ability to quickly learn BREC policies and procedures, operations, and programs Ability to prepare clear and concise written and statistical reports Ability to establish and maintain effective working relationships with employees, staff, vendors and public Functions and Duties Essential Functions and Job Duties:
Perform Software Management and End-User Support Perform End-User Security Account Management Create new user accounts Disable user accounts for terminated employees and contract staff no longer with BREC Add and remove specialized software licensing as approved by department procurement Perform password resets Manage user accounts in Active Directory and other business systems in compliance with BREC's standards Perform work in accordance with knowledge of BREC operations Performs and participates in data migration and reconciliation Monitors users input into business systems and assists in correction of erroneous input Assist in basic report creation through Microsoft Report Builder (SSRS) or similar platform Research updated requirements for business systems due to changes in systems configuration or business policies Install and maintain BREC custom software for users Install and maintain PC software for users Determine value in legacy software and recommend new or upgraded enhancements to existing software programs and operating systems Research enhancements and improvements in existing software and recommend updates and upgrades of software Verify that all custom software installed on clients is at the most current version, and that all clients are running the same versions Answer all software-related requests for training, fixes, other issues and takes them to completion Provide technical support and assistance to end users on software issues and desktop (PC) applications Monitor and control the operation of end-user software Determine the cause of malfunctions and take corrective action as needed Maintain a history log of service calls, vendor responsiveness, etc.
, for all software maintenance Train end-users on BREC custom software Train end-users on standard Microsoft applications and operating systems Document service calls in web-based tracking system and utilize system to document ticket progress and resolutions Reports issues to appropriate personnel; directs users to appropriate personnel for further assistance Presents findings and recommendations on issues to management Reviews work for quality assurance Assist with IT Plan development and implementation Contribute to and update user support knowledge base as needed Other duties as assigned This job description in no way states or implies that these are the only duties to be performed by this employee.
He or she will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor.
Supplemental Information Hours Worked:
Full time position.
Generally, 8 hours per day, 5 days per week, meal break as needed.
Some evening and weekend work required.
Resumes will not be accepted in lieu of a completed application.
If you do not complete each section of this application (i.
e.
work experience, education, or etc.
) to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.
An offer of employment is contingent on passing a pre-employment criminal background check, Motor Vehicle Records check, drug screen and physical.
2023 FULL-TIME EMPLOYEE BENEFITSHEALTH INSURANCE:
Comprehensive medical benefits including HMO, PPO, and Blue Saver (Qualified High Deductible High Savings Account) and options are provided through Blue Cross Blue Shield of Louisiana.
Coverage is effective the first of the month, following two months of employment, a (2 month waiting period).
Employee cost per month for HMO:
$163.
28 - employee only; $556.
05 - employee & spouse or employee & dependent children; $895.
83 - family.
Employee cost per month for PPO:
$349.
22 - employee only; $907.
92 - employee & spouse or employee & dependent children; $1,389.
27 - family.
Employee cost per month for Blue Saver:
$36.
38 - employee only; $151.
41 - employee & spouse or employee & dependent children; $270.
36 - family.
BREC also offers voluntary insurance plans:
Dental, Vision, and Supplemental Insurance (Accident, Cancer/Critical Care, Long and Short-term Disability, Term and Whole Life).
LIFE INSURANCE:
All full-time employees are insured under a Group Term-Life Insurance policy through Equitable Life Insurance Company a subsidiary of Blue Cross and Blue Shield of Louisiana.
Coverage is subject to decrease at age 65 and 70.
There is no cost to the employee except for salaries more than $50,000 which are subject to the imputed income clause under the IRS regulations.
Coverage is effective immediately.
RETIREMENT SYSTEM:
BREC contributions to the City-Parish Employees' Retirement System for each employee amount to 38.
46% of salary.
Employees contribute at the rate of 9.
5%.
Retirement contributions are tax deferred.
Personal contributions are kept on account and refunded if employees leave BREC before their retirement.
Additional benefit opportunities are available after 25 years through the DROP program.
BREC also offers a Supplemental Retirement DEFERRED COMPENSATION PLAN through payroll deduction.
HOLIDAYS:
BREC employees receive twelve (12) paid holidays per year.
SICK LEAVE:
BREC employees accumulate sick leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increase based on the number of years of service, thereafter, up to 192 hours for 15 or more years.
Employee is eligible to utilize leave after 30 days of continuous employment.
ANNUAL LEAVE:
BREC employees earn annual leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increased based on the number of years of service, thereafter, up to 192 hours for 15 or more years.
Employee is eligible to utilize leave after 90 days of continuous employment.
FULL-TIME STATUS:
Upon completion of a six-month probationary periods and approval of supervisor, full-time status will be achieved.
EMPLOYEE DISCOUNTS:
BREC full-time employees can take advantage of a generous discount.
Some restrictions may apply.
See the discount policy for more details.
EAP:
BREC's Employee Assistance Program (EAP) is administered by Hidalgo Health Associates.
They EAP helps employees and their family members resolve personal or work-related problems.
CREDIT UNION:
BREC employees are eligible to join the City Federal Credit Union and/or Pelican State Credit Union and enlist in payroll deduction plan.
Direct deposit to the Credit Union is also available.
FEDERAL STUDENT LOAN FORGIVENESS:
BREC is a qualifying employer for public service loan forgiveness.
Employees who have Federal Direct Loans and have made 120 payments on the Federal Direct Loans (after October 1, 2007) may be eligible for the remaining loan balance to be forgiven.
BREC reserves the right to at any time and from time to time to modify or amend, in whole or in part, any or all of the provisions of the benefit package.
Commissioned Approved Benefits Effective January 1, 2023 01 Have you ever volunteered for BREC? Yes or No.
If so, in what capacity and what location? 02 Do you have a valid Louisiana driver's license? Yes No 03 Do you possess a Bachelor's degree from an accredited college or university in the study of Computer science, Information Systems and Decision Sciences (ISDS), Management Information Systems (MIS) or related technical field with major course work in public administration, accounting or related field? 04 Do you have Two (2) years of relevant business systems functional area to include IT systems and software? If yes, please explain below.
Required Question Recommended Skills Account Management Active Directory Group Attention To Detail Business Administration Business Ethics Business Informatics Estimated Salary: $20 to $28 per hour based on qualifications.
$38,126.
40 Annually Location :
Baton Rouge, LA Job Type:
Full Time Non-Exempt Job Number:
BSC2023 Department:
Information Technology Opening Date:
07/21/2023 Closing Date:
8/4/2023 4:
59 PM Central FLSA:
Exempt General Summary The Business Systems Coordinator works under the general direction of the Senior Business Systems Specialist.
The Business Systems Coordinator assist with the support and management of all organizational business software systems including ERP Systems, Document Management Systems, Reporting software, Microsoft Office Applications, Active Directory, and any other applicable software.
Work involves providing training assistance, participation in user group discussions, end user support, and business report generation; will perform additional work tasks for other departments as assigned by the Senior Business Systems Specialist.
Requirements and Job Specifications Education Required:
Graduation from an accredited 4 year college or university Area of Study (major) Required:
IT/information systems, business administration, or a related field such as economics, finance, accounting, computer science, or mathematics Certification(s) Required:
N/A Preferred:
Microsoft or similarly accredited job-related certification License(s) Required:
Valid LA driver's license.
Years Relevant Work
Experience:
Two (2) years of relevant business systems experience to include IT systems and software.
Equivalent combination of education and experience will be considered.
Knowledge, Skills and Abilities:
Knowledge of modern business and data systems analysis and processing concepts, techniques, and operating principles Knowledge of relevant functional area business, accounting and record keeping practices of municipal government Knowledge of and experience with Microsoft operating and business systems to include design, research, configuration, and implementation Knowledge of Active Directory High in customer service and the ability to deal with the public with tact and courtesy Skill in introductory training & instruction of end users Skill in organizing and integrating information from a variety of sources Skill in use of database applications Excellent attention to detail Strong communication and interpersonal skills Ability to identify, evaluate, and solve technical problems Ability to communicate effectively both orally & in writing to individual and groups Ability to quickly learn BREC policies and procedures, operations, and programs Ability to prepare clear and concise written and statistical reports Ability to establish and maintain effective working relationships with employees, staff, vendors and public Functions and Duties Essential Functions and Job Duties:
Perform Software Management and End-User Support Perform End-User Security Account Management Create new user accounts Disable user accounts for terminated employees and contract staff no longer with BREC Add and remove specialized software licensing as approved by department procurement Perform password resets Manage user accounts in Active Directory and other business systems in compliance with BREC's standards Perform work in accordance with knowledge of BREC operations Performs and participates in data migration and reconciliation Monitors users input into business systems and assists in correction of erroneous input Assist in basic report creation through Microsoft Report Builder (SSRS) or similar platform Research updated requirements for business systems due to changes in systems configuration or business policies Install and maintain BREC custom software for users Install and maintain PC software for users Determine value in legacy software and recommend new or upgraded enhancements to existing software programs and operating systems Research enhancements and improvements in existing software and recommend updates and upgrades of software Verify that all custom software installed on clients is at the most current version, and that all clients are running the same versions Answer all software-related requests for training, fixes, other issues and takes them to completion Provide technical support and assistance to end users on software issues and desktop (PC) applications Monitor and control the operation of end-user software Determine the cause of malfunctions and take corrective action as needed Maintain a history log of service calls, vendor responsiveness, etc.
, for all software maintenance Train end-users on BREC custom software Train end-users on standard Microsoft applications and operating systems Document service calls in web-based tracking system and utilize system to document ticket progress and resolutions Reports issues to appropriate personnel; directs users to appropriate personnel for further assistance Presents findings and recommendations on issues to management Reviews work for quality assurance Assist with IT Plan development and implementation Contribute to and update user support knowledge base as needed Other duties as assigned This job description in no way states or implies that these are the only duties to be performed by this employee.
He or she will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor.
Supplemental Information Hours Worked:
Full time position.
Generally, 8 hours per day, 5 days per week, meal break as needed.
Some evening and weekend work required.
Resumes will not be accepted in lieu of a completed application.
If you do not complete each section of this application (i.
e.
work experience, education, or etc.
) to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.
An offer of employment is contingent on passing a pre-employment criminal background check, Motor Vehicle Records check, drug screen and physical.
2023 FULL-TIME EMPLOYEE BENEFITSHEALTH INSURANCE:
Comprehensive medical benefits including HMO, PPO, and Blue Saver (Qualified High Deductible High Savings Account) and options are provided through Blue Cross Blue Shield of Louisiana.
Coverage is effective the first of the month, following two months of employment, a (2 month waiting period).
Employee cost per month for HMO:
$163.
28 - employee only; $556.
05 - employee & spouse or employee & dependent children; $895.
83 - family.
Employee cost per month for PPO:
$349.
22 - employee only; $907.
92 - employee & spouse or employee & dependent children; $1,389.
27 - family.
Employee cost per month for Blue Saver:
$36.
38 - employee only; $151.
41 - employee & spouse or employee & dependent children; $270.
36 - family.
BREC also offers voluntary insurance plans:
Dental, Vision, and Supplemental Insurance (Accident, Cancer/Critical Care, Long and Short-term Disability, Term and Whole Life).
LIFE INSURANCE:
All full-time employees are insured under a Group Term-Life Insurance policy through Equitable Life Insurance Company a subsidiary of Blue Cross and Blue Shield of Louisiana.
Coverage is subject to decrease at age 65 and 70.
There is no cost to the employee except for salaries more than $50,000 which are subject to the imputed income clause under the IRS regulations.
Coverage is effective immediately.
RETIREMENT SYSTEM:
BREC contributions to the City-Parish Employees' Retirement System for each employee amount to 38.
46% of salary.
Employees contribute at the rate of 9.
5%.
Retirement contributions are tax deferred.
Personal contributions are kept on account and refunded if employees leave BREC before their retirement.
Additional benefit opportunities are available after 25 years through the DROP program.
BREC also offers a Supplemental Retirement DEFERRED COMPENSATION PLAN through payroll deduction.
HOLIDAYS:
BREC employees receive twelve (12) paid holidays per year.
SICK LEAVE:
BREC employees accumulate sick leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increase based on the number of years of service, thereafter, up to 192 hours for 15 or more years.
Employee is eligible to utilize leave after 30 days of continuous employment.
ANNUAL LEAVE:
BREC employees earn annual leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increased based on the number of years of service, thereafter, up to 192 hours for 15 or more years.
Employee is eligible to utilize leave after 90 days of continuous employment.
FULL-TIME STATUS:
Upon completion of a six-month probationary periods and approval of supervisor, full-time status will be achieved.
EMPLOYEE DISCOUNTS:
BREC full-time employees can take advantage of a generous discount.
Some restrictions may apply.
See the discount policy for more details.
EAP:
BREC's Employee Assistance Program (EAP) is administered by Hidalgo Health Associates.
They EAP helps employees and their family members resolve personal or work-related problems.
CREDIT UNION:
BREC employees are eligible to join the City Federal Credit Union and/or Pelican State Credit Union and enlist in payroll deduction plan.
Direct deposit to the Credit Union is also available.
FEDERAL STUDENT LOAN FORGIVENESS:
BREC is a qualifying employer for public service loan forgiveness.
Employees who have Federal Direct Loans and have made 120 payments on the Federal Direct Loans (after October 1, 2007) may be eligible for the remaining loan balance to be forgiven.
BREC reserves the right to at any time and from time to time to modify or amend, in whole or in part, any or all of the provisions of the benefit package.
Commissioned Approved Benefits Effective January 1, 2023 01 Have you ever volunteered for BREC? Yes or No.
If so, in what capacity and what location? 02 Do you have a valid Louisiana driver's license? Yes No 03 Do you possess a Bachelor's degree from an accredited college or university in the study of Computer science, Information Systems and Decision Sciences (ISDS), Management Information Systems (MIS) or related technical field with major course work in public administration, accounting or related field? 04 Do you have Two (2) years of relevant business systems functional area to include IT systems and software? If yes, please explain below.
Required Question Recommended Skills Account Management Active Directory Group Attention To Detail Business Administration Business Ethics Business Informatics Estimated Salary: $20 to $28 per hour based on qualifications.
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